Sir,
I am having a motorokr E6 (motorola mobile phone). First of all its performance is very bad. It started giving me problems from 3rd week of buying. After around 4 months its touch screen got a defect, and when I took it to the waranty centre, they harased by calling me again and again. Then after they repaired, I noticed a fault in the keypad, it was coming out. The very next day I again took it to the waranty centre, the engineer there just pressed it in and said that it won't come out again, but after just i hour it was out again. After 3-4 days i took it back to the centre and told them please fixit well, again they did the same thing. Now, as i live 15 kms from the waranty centre so i was not able to take the phone the very next day, and in between the keypad came out badly. I again took it to them, and then they said that this thing does not comes under waranty but when i told them it was there fault, what the engineer did was, he fixed the key pad with fevi quick, and now the situation is the key pad is coming out along with the keys, moreover the guy there was getting rude over me when i told them that i would complain to the company.
Also when i compained to the complaint centre of the company, they also behaved more or less in the same manner. They asked the job sheet no. and some other details, which I provided them. After all this said that they will respond in 48 hours, 5 days passed they did not respond. When I again mailed to them they said that the job sheet no. is old, I again explained to them this is what the waranty centre people gave me just 1 day before (though the job sheet work no. corresponded to the earlier date) i made the complaint. After that around 20 days have passed, and there's been no response.
So, I request you to please look into the matter and guide me accordingly as soon as possible.
REGARDS
KANAV SETIA
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