To Whomsoever Concerned,
This is Sandeep D Menon from Mumbai. I had purchased a V8 Motorola Handset on 16/10. Along with this mobile I had received all company accessories as mentioned by the company. After few days from the purchase of this mobile I came to know that the bluetooth stereo headset (snoop) S9 which I had received alongwith the mobile was faulty. The problem was -- only one side of the headset was working and the other side was not working i.e. it was faulty.
I immediately took my headset to the nearest Motorola Authorised service centre which is located in Worli named "Ucom Technologies Pvt. Ltd." The also checked my headset and were convinced that it was a faulty one. Since my mobile & its accessories were still under the warranty period they decided to give me a replacement of the S9 headset. This complaint was registered with the service centre on 29/11. My complaint / work order number is 4315 which was given to me by the service centre in an proper customer copy.
Since that day I have been following up with the service centre guys for my new S9 headset but all in vain... I have followed up with them for 11 times till date as per their request but everytime they have failed to provide me with my replacement. Now I'am feeling ashamed to again ask them for the replacement of my faulty headset. Also because of this delay I have lost my patience, money behind all the telephone calls made to the service centre & money spent for both the time when I had vised the service centre... Who is going to pay for all these expenses incurred from my end??? Is Motorola India going to take the responsibility of this.
I think I have kept lot of patience till date and then have decided to go ahead a lodge a compiant agaiant the service centre & motorola india company both for not providing me with my replacement.
I sincerely urge Motorola India to either provide me with the new S9 headset as per the company rules or pay me back the whole money for the same and settle the matter asap. As a true loyalist of Motorola which I was before, 'am not asking for extra charges for the stress that I have gone through these times. But I will henceforth never purchase any Motorola product in future and will always discourage my friends and relatives from purchasing any Motorola products due to their inability of proper after sale service.
Atleast now 'am looking forward to a quick turnaaround from Motorola India.
thanks n regards,
Sandeep D Menon
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