TO, DATE:8-12-07
CUSTOMER SATISFACTION MANAGER,
MOTOROLA INDIA PRIVATE LTD,
415/2, MEHRAULI GURGAON ROAD, SECTOR-14,
GURGAON-12 HARYANA.
Sir,
I have purchased Motorolla phone of model W200.Suddenly my phone got repaired and restarting automatically
when i walked into the service center named UCOM TECHNOLOGIES in HIMAYATH NAGAR, HYDERABAD
the person said that there is a problem in motherboard and he will be sending to chennai so it will be taking 10-12 days.
He gave the receipt no:4536. When i went to him after 12 days he said that the phone was missing and he gave the other
phone of diffrent model i.e F3. I neglected to take that phone and he asked me to come after two days, and i went to him
after 2 days, he was giving me the old mobile of W200 which was used by some other person and said that the panel is
old but the motherboard is new and i found a lot of scratches in display and moreover the speaker is not working, only
vibration is working. The phone which he gave in that i can find other contact no: and banner name of some other person.
And at the same time he gave the other receipt no:1049 dated 5/12 and asked me to come after 2 days and
mentioned in complaint that there is ringtone problem. And that service person changed my IME no.and entered the
replaced phone IME no. in my phone bill as well as in the new receipt no:1049.
I am the cust of MOTOROLA and i have other two mobiles which was also motorolla L7 and L6.
The service person name was DAYANAND and his contact no: is 9989685033.Please take some necessary
action against him and do the needfull.
Thanking you
MY MOBILE DETAILS.
DATE OF PURCHASE: 10th FEB.
MODEL MOTOROLA W200.
SJUG 18477.
DEC ESN05214804425
HEXESN 34E1E5C9
GPJ H/W 18.
BATTERY NO:20060 4RM3836.
MSN F83LGP7L3L
P166499728
DATE OF MANUFACTURE 30/7
SA 2685A
W200
MADE IN CHINA
CELL ORIGINAL CH FINISHED IN CHINA
2005
0*107
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123456
789101112
12345
&&&&&&&&&&&&&&&&&&&&&&&&&&&&&&&&&&&-- CUST NAME: LAXMI NARAYANA G.
Replaced MSN: F83LGP6CNF CONTACT NO:9247159755,
HEX:34E1A86B
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copy to corporate office.
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