I am from Mulund (W) and visited the MSEB office as there was a discrepency in the bill. I did not get the bill for the month of July and in the month of Aug they had combined the charges for July which is understood.
The confusion was that they had done is twice which i wanted to clear, hence went to the office hoping to get some help.
When i reached the office the scene was the same as in any Govt offices.
I approached one of the officers and explained him the issue he gave me some calculations and told me there is no discrepancy and the bill is perfect. I was not satisfied hece asked him for the copy of the bill for the month of july. He said " Nahin milega."
Then he was busy doing his work not bothered whether the customer is satisfied or not. The other officers were busy chatting either with their colleagues or on the phone.
I patiently waited for him to finish his work and then again approached him asking him to give me a breakup for the 2mnths so that it would be easy for me to understand. He tells me " woh sab nahin hoga itna time nahin hai." I told him i ll do the calculations you just tell me the per unit charge, he replied " sab bill ke peeche likha hai aap aaram se baithke karo sab." Unfortunately I am not from Maharashtra hence a lil difficult to read and understand marathi which i told him he tells me " abhi main aapko marathi seekhaoo, aap jaake sir se milo" and his sir was not available at that moment...
Why is this the plight only in India???
Customers elsewhere are treated so nicely... We talk about globalisation, fastest growing economy but we still dont know how to take care of our own people. Why is visiting govt offices a nightmare and not a pleasant experience.
I just hope this complaint is taken seriously and some action is taken towards improving the attitude of people.
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