I am resident of Matunga Labor Camp, Mumbai. MTNL services from Matunga telephone exchange were down (completely dead phones for entire area) many times below are details:
January - 15days services not available
February - 8 days services not available
March - 8 days services not available
April - 6 days services not availble
I spoke to MTNL officers they said following billing amount for not availability of services will be adjusted in the future billing cycles, but till now I have not got any refund for my Phone or Broadband service.
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