Sir my complaint is pending since 6th Aug No. CO90855054
I sent regd ltr dt 17 Aug recvd reply fm MTNL BKC Mumbai -98 as follows Quote Complaint is forwarded to DE Billing GSM, MTNL 4th flr. for action n direct reply. In the meantime u r rqstd to make communication with him directly in case of delay Unquote Kly note that I hv recvd no telephone no. as to whr shud I phone but on making phone calls on Nos.26520303, 26527447, 28403300, 28403400, 9869255355 n finall n 26520303 no reply I hv made about 20 calls on the abv nos. but I was just directed to various other no. thus complaint is not yet solved. This shows that MTNL is trying customers patience by dodging with various nos. Repeating complaint as follows: It seems that someone has used my no.by getting it associated with My Group Plan On enquiry at your office the tel nos. associated with my mobile no. are (1) 9869603702 (2) 9969596094 (3) 9757169569 n instead of 90 p/min getting deducted Re1/min was deducted for the call I made n finally when a call lasting for 0.29 secs was made I realised Rs.62/- was deducted thus I was made aware when such a huge amt was deducted that someone was misusing my no.
I asked your helpcentre to check at their end as to whom the abv nos. belonged as also check my call detailed history if I hv ever made any calls to the above 3 mobile nos. n deduct the amount of Rs.62/- from the above 3 mobile nos. for misusing my no. n no such fraudulent activity can take place further so that no other customer wud become a victim to such fraudulence. Initially your helpcentre people assured me that they wud refund Rs.62/- to my account but till date no action taken.
Another proof of my mobile no. being misused was that without using my mobile no. till date I recvd msg. from MM-Dolphin on 29/09 time 11.09 Quote Dr. Customer thanks for availing free 3G Trial local video call upto 30.09.09... Unquote Kly note that I hv not sent any msg fm my mobile no. nor made any calls since 6th Aug 09 kly check into the matter and forward the complaint to your Public Information Officer n revert on the status and action taken on the above complaint.
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