The service agent's behaviour that by accepting the product for a service the agent seems to be content that their responsibility seizes by just handing the customer a mere acknowledgement for the handed product. They should realise that they are being paid for by the customer for the service they provide on behalf of the representing company and the customer too. Their lethargy in saying that they are not aware of the status of the product arrival and the probable due date for the service of the product does not make them feel that they need not be paid for the effort which was left for it to happen by itself. They should intimate the company they are representing (Sony Ericcson) about their charity they are running. If they are running it for charity there are so many other ways to beg and plead to make money without misleading others as if they are responsible to collect a defective product and return it with proper comunication.
0 comments