» Electronics and household app. » Review / complaint: Accel Frontline Sony Ericsson Service Center Goa - Robbed by Accel Frontline Sony Ericsson Service | News #42253

Accel Frontline Sony Ericsson Service Center Goa
Robbed by Accel Frontline Sony Ericsson Service

Accel Frontline Sony Ericsson Service Center Goa


I had a very hideous, hideous experience in servicing my K790i mobile from this, so called

fraud company - Accel Frontline Sony Ericsson authorized servicing center, Goa.

Not just that they could not repair my phone, but above that,

they stole the memory card from the phone.

I had given my Sony Ericsson to Accel Frontline on 30th September as the ringer had a problem;

the ring could not be heard when anyone called. I showed it to the receptionist at the front counter,

practically told her to dial my number and showed her the issue and also displayed how music that was

saved on the memory card was playing, on the screen, but could not be heard.

She acknowledged the issue and told me that since the part for replacement was not available I will

have to keep the phone to the center for a week. She handed me the battery but didnt open the Memory

card compartment, I took for granted that it will be there when i come back to claim my phone after


I called after a week and was told that the part is ordered and in transit and will take another week.

Continous calls after a week yielded no result. It was almost a month now and Since i was totally handicapped

without my handy phone, I told them that I cannot hang on like this and will collect my phone as they were

just giving excuses.

I went to collect my unrepaired phone on 22nd October and checked it and saw that all my photos, songs

and other files were missing from my phone. I told them to open the memory card compartment and was shocked

to find it missing. On enquiring, the receptionist informed that there was no memory card inside when the phone

was given for repairs. I remember playing music from the memory card and showing and apprised her of that.

She flatly denied and also the two so called engineers sitting inside denied opening the memory card compartment

and stealing my card.

All I want to convey thorough this letter is to be careful when you give your cellphones to such unethical

Service centres. Remember to remove the memory card lest you might find it missing when you go to

claim it and loose all your important files, data, music and memorable photographs.

Better safe, than sorry later..

Company: Accel Frontline Sony Ericsson Service Center Goa

Country: India   State: Goa   City: North Goa

Category: Electronics and household app.


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