Accel Frontline Sony Ericsson Service Center Goa
I had a very hideous, hideous experience in servicing my K790i mobile from this, so called
fraud company - Accel Frontline Sony Ericsson authorized servicing center, Goa.
Not just that they could not repair my phone, but above that,
they stole the memory card from the phone.
I had given my Sony Ericsson to Accel Frontline on 30th September as the ringer had a problem;
the ring could not be heard when anyone called. I showed it to the receptionist at the front counter,
practically told her to dial my number and showed her the issue and also displayed how music that was
saved on the memory card was playing, on the screen, but could not be heard.
She acknowledged the issue and told me that since the part for replacement was not available I will
have to keep the phone to the center for a week. She handed me the battery but didnt open the Memory
card compartment, I took for granted that it will be there when i come back to claim my phone after
I called after a week and was told that the part is ordered and in transit and will take another week.
Continous calls after a week yielded no result. It was almost a month now and Since i was totally handicapped
without my handy phone, I told them that I cannot hang on like this and will collect my phone as they were
just giving excuses.
I went to collect my unrepaired phone on 22nd October and checked it and saw that all my photos, songs
and other files were missing from my phone. I told them to open the memory card compartment and was shocked
to find it missing. On enquiring, the receptionist informed that there was no memory card inside when the phone
was given for repairs. I remember playing music from the memory card and showing and apprised her of that.
She flatly denied and also the two so called engineers sitting inside denied opening the memory card compartment
and stealing my card.
All I want to convey thorough this letter is to be careful when you give your cellphones to such unethical
Service centres. Remember to remove the memory card lest you might find it missing when you go to
claim it and loose all your important files, data, music and memorable photographs.
Better safe, than sorry later..