To,
Managing Director
Airtel Broadband Services
Gurgoan
Subject: Regarding violation of consumers right
Sir/Madam,
In very despair and disappointing mood I would like to draw your attention about violation of various consumer’s right by your organization. It all started when one of your salesman (Mr. Deleep Dubey) on behalf of Airtel came to my office on 16 June and offered me broadband services through landline which I eagerly accepted as I was in requirement. I completed all formalities within 1/2 hour although I was very busy at that time as I am in IOL, Mr. Deleep Dubey (91-9910188871) promised me to install landline within 2 days and promised to complete the wiring till evening of the same day, after 1 day on wednesday i.e. 17 june. When I enquired about installation he came to me and took Rs. 500/- as installation charges without any receipt and promised me to install within a day. On repeated telephonic calls he made lots of excuses for delay and promised me to get it done next hour on every calls and after that evening he haven't pick the call till now. On my last conversion with him on 16 June he told me that it is not possible to install broadband as there is some issue in scanning the caf.
In this manner Mr. Deleep Dubey on behalf of Airtel Broadband services knowingly did act of misinformation, false promise, illegally handling and overconfinement of money which causes me mental tension, anguish, wastage of money and irreparable loss of my time.
I therefore request you to enquire into matter and take neccessory action, so that dignity of your company can be maintained.
Thanks,
Nishant Kuma
0 comments