Dear Sirs,
It is with deep anguish that I have to place this matter before your good selves. I had purchased an Acer Travel Mate (Serial NoLXTQ20C0048309F3C2000) on 11th May from Croma at Malad. A copy of the bill is attached for your reference. However, from day one the lap top has been giving me problems. After switching on the lap top, the screen would light up and there would be no further action. After switching the lap top on/off a couple of times it would finally start. Accordingly, I called up your help line and registered my complaint (Case No 063009-382) on 30.06.09. I was advised to bring the lap top to your service center at Andheri (east) to enable them to rectify the same. After a couple of days I received an sms stating that the lap top was ready and the same may be collected. I collected the same but to my dismay after a few days the problem resurfaced.
Once again I followed the above process and my case was reopened. I was informed by your service center that they would require to change the display and hence would take a minimum of 15 days for completion.
I am absolutely amazed as to how such a defective piece passed your quality checks especially in the view of you being one of the best known names in the business. This defect has made me take leave just to hand over and collect the lap top. Further, this has put me into so much of an ordeal that I had to borrow a machine to complete my various tasks. Despite your assurances I am not all convinced that this issue will be rectified and till then I have to make alternate arrangements so as to carry on my daily routine tasks.
In the light of the above I request you to do the following
1) Replace the machine with a new one
2) Refund my entire amount.
In case I do not get a suitable reply by 10th August 5 I would be forced to take up this matter with the Consumer Forum.
Peter Murzello
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