Dear Sir,
I had purchased a acer laptop Model Number PM5720 through the Electronics Corporation of India (ELCOT) scheme for students on 24th Aug. After using the system, I found that the battery power is draining very fast and does not stay for more than half an hour. On 12/07 I approched the customer support service centre "Ever Excellant Services", Kodambakkam, Chennai, Tamil Nadu, India, who after checking the system have said that the battery is not working and hence they will replace the same as the laptop is covered under warranty within one week. But since then, they have only one response for me, "the battery has to come from Bangalore, so please wait".
Here I wish to say the the distance from chennai to bangalore would be around 400 KMs and means of transport between the two cities is excellent. Only the way things are handled by Acer's support people are not as Excellant as they claim to be.
I have been waiting for the battery for more than one month. After investing so much money on the lap top for my education, I am unable to carry it to school and I am heavly affected because of the behaviour of Acer's support people.
I also feel that may be Acer is ignoring my complaint because I had bought the same through Student's scheme of Tamil Nadu Government. Or I don't know what the problem is with Acer.
Please ask the Excellent Services to Worst Services, Chennai.
CH.SEETHARAMAIAH
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