I had bought a ticket (Seat no. L) for my brother-in-law Mr. Sanjay V. Tulpule for Pune, who boarded the abovementioned bus at Centaur Hotel Stop at Vile Parle (E) on 22/09 at 3 p.m.
When the bus reached Wakad (Hinjewadi), the driver refused to ply it further till Kothrud, Pune, saying that very few passengers were left and that he would accommodate them in another bus which will be coming later.
The passengers argued with him that he was duty-bound to take that bus to Pune as their tickets were for Pune and he had not informed them before boarding that they will be required to change the bus at Wakad.
After persistent arguments with the driver for nearly 2 hrs, he agreed to take the bus to Pune. In the end, the bus reached Pune at 9.15 p.m. and my brother-in-law reached home by 10 p.m.
In the light of the abovementioned things, the physical inconvenience caused and the mental stress experienced by the passengers due to the delay and rude behaviour of your driver, I demand full refund of my ticket from the driver’s salary and Rs.1000/- as token of compensation for all the hardships the delay caused to my brother-in-law.
I hope you will take all steps to ensure that these things are not repeated again and give your staff proper training so that your customers get due respect and value for their money.
Awaiting your positive response,
Rajendra S. Athalye
Cc to:
RTO Mumbai
Mumbai Grahak Panchayat
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