I frequently travel from mumbai to pune and i do face lots of issues with neeta volvo. Firstly they charge the fees whatever they wish, and they do not have good buses also, the tv in the volvo is usually not working, the bus breaks down on the highway and they do not provide alternative travel arrangement, the buses wait at the food mall for more than half an hour and the 2 hours journey is made hell and is streched by one hour. while on festivals they chanrge double the usual rate. the buses are not serviced properly, its dirty and smelly, there is no facility of online booking or telephone booking, they say telephone booking is present but whenever i call they say that please come to the office and book the ticket.
There are no rules for these types of travel agencies they are their own masters, i am really unhappy but i do not have any option than using this. Hope there is some improvment in this.
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