I Have travelled by Neeta Travels previously too, was always some inconvinience or the other but this time water's gone over the head.
We went by Neeta Volvo form shirdi to Mumbai & Back on 29/08/09, we had booked for the Mercedes and paid in advance for the return fair.
While returning from Shirdi was a night mare. We were booked for 1'o clock Mercedes bus in the afternoon which apparently did not exist. We were pushed into a plain A/C bus (Bus No.1513). After which we had the toughest time reaching mumbai.
The Bus left Shirdi at only 1.30p.m. after which the driver stopped every fifteen mins to see if he could pick up some passengers to fill the vaccant 08 seats. He stopped at Nashik Bus Depot for 45 mins with out informing the passengers. Due to all this non sense we arrived Mumbai only after 9.30p.m. Where as usually a 1.00p.m. bus would arrive Mumbai by 7.00p.m. (2 1/2 hours time is previous for every Mumbaiite)
Above all this the attitude of the bus driver and staff was so rude. They were least bothered about the inconvinience caused to the lady passengers due to all this delay. They also switched off the T.V. which was some sort of a soothing agent in all this commotion and the cleaner refused to budge.
We pay some extra money to travel by such heavily paid services to get some comfort, peace of mind and ease in journey. But if these companies walk with this type of attitudes it is a torture for the tourist.
It's a real a shame for the Maharashtra Tourism Dept.
I being a part of the Hospitality industry feel ridiculous to see that on the name of tourism owners of the Neeta Travel services are filling their pockets but are least bothered about the inconvinience to the local tourist, God forbid if an international tourist would travel on such service what an picture of the Indian tourism he would take back home.
And we Indians claim " Atithi Devo Bhava".
It is high time the Management of Neeta Volvo pull their socks and audit their services. They need to take stern steps to change all this if they are unaware of what is happening down the line. and they are already aware of these malpractices they should thing how bright their future would be.
A request to all Tourism related operations do not spoil the image of the Indian Tourism & never forget the Multiplier effect of this industry.
I hope this complain reaches the right hands and some action is taken.
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