This is to state this is RAM G. MANGLANI from Jaipur (Rajasthan), and I Purchased a Water Filter cum Purifier "ACQUAGUARD" on 10th June. The sales person who approached my door and convinced me to buy this product along with the offer of "LIFE LONG FREE SERVICE" from your side.
I was attracted towards the product due to this LIFE LONG FREE SERVICE and I bought the product vide Bill No. 3302 Order No. 3310009450 dated 10/06. The unit serial number of my Acquaguard is 1013205052005862 (as mentioned in computer generated invoice). My personalised customer code is 3310009450.
My complaint is that since than EUREKA FORBES LIMITED has not send anybody for the service, and when asked for they reply that it is a chargeable service. When we say that we have a "LIFE LONG FREE SERVICING CERTIFICATE" issued in this regard, they say, "Likha hone se kya hota hai, Maal Bechne Ke liye Yeh sab karna padta Hai". (i.e. That Certificate has no value, and that was just to attract customer to buy the product.).
We were deeply shocked. A company like EUREKA FORBES using tactics like this for their sales promotion. Attached is the copy of this Certificate. The immediate thought which came to my mind was to go to Local Newspapers (Dainik Bhaskar and Rajasthan Patrika) and tell them about this cheating act of Eureka Forbes and than go to Consumer Court.
But before that I thought to contact Principals of the Company and bring this issue in their notice so that any action against their Jaipur Franchisee should be taken by them and they should know how they are working.
If this letter is not respondend I will be forced to go for some action, I will not be buying any products from the company anymore and recommending other people also not to buy products from this company or to believe in their sales promotions.
Looking forward for a positive action...
Please let me know whom should I contact
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