Nitesh Estates is a relatively renowned company and I fell for their style and architectural superiority when I decided to buy one of their flats in Kochi. I work in the United Kingdom as a consultant and fell for their advertising and sweet sales talk about customer service, quality and guaranteed customer satisfaction.
I paid an initial amount of 1.5 Lakhs rupees as booking fee around September and due to personal reasons had to cancel the apartment. The cancellation happened on September 24th (via email and phone). On following up with the Nitesh Estates office in Cochin and Bangalore, they promised to refund the remaining amount of 1.2 Lakh rupees within a few days.
After 9 months and dozen excuses, Nitesh Estates team has comfortably forgotten my request. Over the past 4 months, they have not been responding even to communication mails.
I am considering going down to India and speaking to them directly but that may not help as they will promise another date for refund and ignore it once I am back in the UK.
Please advise how I can settle this issue.
Regards
Anup Pillai
Consultant - American Express
Burgess Hill,
United Kingdom
0044 - 7824654826
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