DEAR SIR
I HAVE ONE NOKIA 3110 C HAND SET
WHICH I HAD PURCHASED LAST, YEAR IN OCTOBER. FROM LAST COUPLE OF DAYS SOME OF ITS BUTTONS WERE NOT FUNCTIONING PROPERLY. SO I APPROACHED NOKIA CARE. THERE RECEPTIONIST TOLD ME THAT UR CELL PHONE IS UNDER WARRANTY AND ITS KEYPAD IS NOT WORKING PROPERLY AND IT WILL BE REPLACED FREE OF COST BY NOKIA CARE, BUT IN CASE OF LIQUID DAMAGE IT WILL NPT BE DONE BY NOKIA CARE UNDER WARRANTY . SO I REQUESTED HER TO CHECK IT FOR LIQUID DAMAGE. SHE TOOK MY SET TO LAB AND CAME BACK AFTER 5 MINUTES AND TOLD ME THAT THERE IS NO LIQUID DAMAGE IN UR SET AND ITR WILL BE REPAIRED FREE OF COST BY NOKIA CARE
I GAVE HER MY SET AND MOVED OUT OF NOKIA CARE AFTER RECEIVING MY JOB RECIEPT
AFTEWR 1 HOUR ONE GUY NAMED RAHUL CALLED ME AND SAID THERE IS LIQUID DAMAGE IN MY SET. I ASKED FROM HIM THAT I HAD ASSURED IT BEFORE MOVING OUT. HE CALLED ME AT NOKIA CARE AND DIUD NOT SHJOWED MY SET PERSONALLY TO ME AND JUST SAID 500 / RS WILL BE REQUIRED TO DO THIS JOB
I REQUEST YOU TO PLS LOOK INTO MATTER PERSONALLY AND GET IT DONE UNDER WARRANTY. AS THIS IS A CASE OF CHEATING WITH THE CUSTOMER AS AFTER I HAVE TOLD HER TO CHECK AND AS SHE HAD ALSO CHECKED IT AND ASSURED ME THAT THERE IS NO LIQUID DAMAGE IN MY SET BUT AGAIN THEY ARE CALLING ME ASKING FOR MONEY. ONCE I LEFT MY PHONE WITH THEM THEY CAN DO ANYTHING INSIDE AFTER I HAVE MOVED OUT. ONCE AGAIN I REQUEST YOUR KINDSELF TO PLS CHECK IT PERSONALLY AND PLS SEND ME ITS SOLUTION
THANKING YOU
HEMANT DAWAR
DELHI
THE DESCRIPTION OF NOKIA CARE IS AS FOLLOWS
JOB SHEET NUMBER 114433527/090901/84
DATE 01/SEP
HANDSET DETAILS
ESN/IMEI NUMBER 356418023966033
PRODUCT CODE 0550573
WARRANTY REF NUMBER GLBNY269118766
NOKIA CARE DETAILS ARE AS FOLLOWS
DEXTERS DIGITAL LAB
15- MANGLAM PLACE SHOP NO G-8, G-7
N.N. MALL SEC-3 ROHINI DELHI
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