Nokia 1200
Caller tune not activated

Sir,

i wanted to set caller tune for my mobile when i contacted the customer care they told me to send a message BT ACT to 56700 i did that but i didnt get any conformation to send the song codeafter this i called the customer care nearly 10 times and each time they told me the same procedure but the result wasn the same i lost nearly rs 20/- from my balance because of this . moreover there is no good response from the customer care, please update my balance or send some confirmation message