I have puchased a mobile (nokia 1200) from quilon radio service, thilagaraj, karmana, thiruvananthapuram-695002. on 06/12.
On 10/02 the phone become dead while using. The phone was handed over to the (POWER LINK, OPPOSITE TRIVANDRUM CLUB, VAZHUTHACAUD, THIRUVANANTHAPURAM- 695010) service center for the maintenance. They told me that it has some complaints and it is to be sent to Ernakulam for the service. They returned the phone after the maintenance from Ernakulam to me on 16/02 evening.
On 17/02 evening, that is with in 24 hours it became dead in the same way.
Again I handed over the same to the same service center for maintenance on 18/02 morning.
Today I went there at about 11.15 hrs and enquired about the condition they asked me to wait there for 10 min. After 10 min they told me that it has to be sent to Ernakulam again for maintenance.
Now I am in doubt that weather they actually sent my phone to Ernakulam in the first time like they told.
Today evening at about 18.00 hrs I went there again and asked them to give back my phone with out atteneding the fault. Because the phone supplied to me by the department (S.Railways) for official use which is suppose to be in on condition along with me 24 hours a day. Now I am diverted the calls to my own relaince phone and there by I have to pay the divertion charges for the incomming calls also. So I desired to get it repaired out side by paying the amount. If they will be able to returned in a short time it will be financialy benificial to me.
Kindly look in to matter and inform the present position of my phone and when it will be back to me. If it will take long time please arrange to
returned the same with out attending the faults.
Thanking you.
J. Muraleedharan Nair
Safety conselor
Carriage and Wagons
Souther Railway
Trivandrum
Phone:- 9349498336
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