I HAVE PURCHASED NOKIA 1325 ESN 01108194096 FROM S.M. TELESERVICES (TATA INDICOM EXCLUSIVE STORE) AT CAMP CHOWK, DELHI ROAD, HISAR ON 28.04.08 VIA INVOICE NO 220.
SINCE THE DATE OF PURCHASE IT IS GIVING ME FREQUENT PROBLEM, THE RECEIVER IS NOT ABLE TO HEAR THE VOICE. THE MOBILE HAS BEEN SENT TO NOKIA CARE, MARELLOUS, 112, GREEN SQUARE MARKET, OLD GOVT COLLEGE GROUND, HISAR FOR TWO TIMES, BUT THEY ARE NOT ABLE TO SOLVE THE PROBLEM, THE MOBILE WAS SENT TO HEAD OFFICE BOTH THE TIMES AND THEY TOOK APP 15-20 DAYS TO RETURN THE MOBILE BOTH THE TIME AND FINALLY THEY WERE ALSO UNABLE TO SOLVE THE PROBLEM.
NOW THE MOBILE AGAIN GIVEN TO NOKIA CARE CENTRE FOR REPAIRING FOR CONSEQUETIVELY THIRD TIME AND AGAIN THEY ARE SAYING THAT THEY WILL AGAIN TAKE 15-20 DAYS FOR REPAIRING THE SAME FOR THE SAME PROBLEM.
AS PER MY UNDERSTANDING THE MOBILE PHONE CANNOT BE REPAIRED NOW . I WAS NOT ABLE TO USE THE MOBILE EVEN FOR THE SINGLE DAY SINCE THE DATE OF PURCHASE. I WAS PURCHASED THAT MOBILE BECAUSE OF MY FAITH ON NOKIA PRODUCTS, BUT NOW THE FAITH IS TURNING ON THE OTHER SIDE. APART FROM THIS THE CREDIBILITY OF THE NOKIA CARE CENTRE IS DIMINISHIG.
I REQUEST YOU TO CHANGE MY MOBILE SET SO THAT THIS PROBLEM CAN BE SORTED OUT AND FAITH ON NAKIA PRODUCTS & NOKIA CARE CENTRE & NOKIA AS A COMPANY REMAINS UNCHANGE IN MY MIND.
HOPE FOR BETTER CUSTOMER SERVICE AND CORDINATION FROM NOKIA.
REGARDS,
AMIT ARORA
HISAR (HARYANA)
MOB 919896652365
0 comments