Dear sir, i purchased a nokia 2630 mobile on 28 march from 'mobile house' jalandhar against bill no.13971 .from the day it proved a faulty set and did not display any thing.the dealer reffered me to 'mobile clinic' basant chowk, near model town jalandher.there they collected the set for repairs and gave me job sheet no. 344434038/080421/6. from that day on i am being given new target delivery dates on every visit.some times they say set is faulty, other time they say battery is faulty.one time they claim to repair the same at their place, other time they say that it will be sent to chandigarh for advanced repairs and change of battery.
how rediculous! such a big international company like nokia, can not change a single battery at their service centres, and it takes months to replace it.
more over, the behaviour of imployees at above centre is not satisfactory.they did not let me talk to any senior officer there and insisted to talk to them only.verbally i was told that there is no specific time, within which i can get my battery replaced.
even two calls to national nokia customer care did not solve the problem, they only gave me assurance and no solid help.
plese help and suggest me in this regard.
thank you.
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