To
The Senior Manager (Customer Care)
Sir,
Re:- Replacement of Nokia 3110c set Job sheet No 402465550/090/611/32, dated 18/05.
I am shocked to bring to your knowledge that I have purchased in Nov-08 the above-noted set which is infested with certain technical problems. The Mobile was switching off with hanging the mobile for every 15 minutes by automatically it's switched on. It's very disturbing to my work. Almost 5 times I walked to Nokia care centers at shivam raod, Nallakunt, Paradise and ECIL. At there customer care executves said like you have to give handset serivcing for minor repairings. I given bur after one week again same problem repeated so again I given at Nallakunta Nokia Care for replace the handset. They send to chennai for replace the handset, I waited a month but they done only repairing. Again after 1 week same problem repeated, Then I visited ECIL Nokia Care for replace the handset. They send to Delhi for replace the handset. afrer one month they are saying your hand set repaired by out of Nokia Care so we can't replace the handset but every time I given at Nokia Care only, so kindly look into matter immediatley.
In anticipation of your prompt response,
Thanking you,
Yours faithfully,
CH.VENUGOPAL,
9849222237
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