Dear Sir/Madam 23-10-08
This is to inform you that I, Shri Dinakar Shetty, a resident of Goa had bought Nokia Mobile last year..The particulars of the handset is as follows:
Model no:3110 Classic
IMEI no/RSN no:356974012729378
Date of purchase:29-08-07
Now for last 4-5months I am facing some difficulty with my handset. Nothing can be seen on the display, its completely blank…I had shown it at Nokia Care Centre, here in Goa and I was told that the circuitry was fine, I would just have to change the display&the problem would be fixed…And now when I had gone back to the Care Centre last month, they told me everything is fine with the display, problem is with the circuitry…So I need to fix the entire circuitry which is as good as buying a new cell…
Dinakar Shetty
Now you tell me what I should conclude from this particular incident??? Either your engineer doesn’t know his work, he is technically weak&so he couldn’t fix the problem at the 1st instance or he wanted to make easy money so he didn’t fix the problem at the 1st instance because if he had fixed it then, he had to do it free of cost as my product was under warranty and probably that’s why now since the warranty period is over he told me the actual cause of blank display…..
Well…let me tell you 1 thing that I won’t be repairing the handset…I won’t let the engineer swallow the money so easily..but you guys should know how the customers are harrased at the customer centre…You’ll better shut down these centres if you’ll want to treat the customers like this…
A shameful behavior never expected out of Nokia…I am leaving behind the address of the care centre where I had been..Kindly look into the matter
UNIQUE BIZ SOLUTIONS
NOKIA CARE CENTRE, A-16, GROUND FLOOR
OSIA ARCADE, NEAR KTC BUS STAND
NEXT TO BOOTZ, MARGAO-GOA.
With regards
Its really disappointing that I got such a treatment from Nokia care centre…I am sorry to say this but I feel you guys are no more loyal to your customers…When my handset was under warranty period, your engineer told me circuitry is fine&changing the display will solve everything and once the warranty period is over, he told me that I have to change the entire circuitry…How can the display get fixed&the circuitry gets faulty automatically??? Do you or your engineer have any explaination for that???
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