To
The Care Manager,
Nokia India Pvt. Ltd.
This is for your kind information that I Mafruza Sultana wish to bring your kind notification regarding this matter. I don’t expect this type of service and behaviour from a renounced company like Nokia. I am giving the matter below:
1. I bought a nokia mobile phone (NOKIA 3500 CLASSIC, IME NO: 353080023047140) from MOBILE BAAZAR of BAAZAR KOLKATA (V.I.P. Road, Kolkata) on 01/09 at 12:58:13 pm paying 5470/-.
2. According to the instruction the battery was charged for 10 hours. In the morning on 02/09, I switched on the mobile3 and made a call for 10 minute. The LCD & battery of the phone was getting very hot, which was entirely unexpected from a brand new mobile set of NOKIA (taiktime upto 3 hours).
3. On that very day I went to mobile bazaar. They checked and confirmed that there was some problem with that particular handset. But they can’t help me. They asked me to visit NOKIA CARE.
4. I visited nokia care situated at: 83, GHOLAGHATA ROAD, BELOW VIP TOWER COMPLEX, KOLKATA.
5. After a long wait of 2 hour they listened to my problem. They took the handset for software updating. (JOB SHEET NO: 290343506/080902/54).
6. On 03/09 they handed over the phone to me at 6 pm telling that the phone is all right.
7. On coming back home I faced the same problem again and visited nokia care again on 04/09. then they suggested me to ask mobile bazaar to REPLACE my phone with a new one.
8. I went to mobile bazaar, they denied to replace the phone and again referred to NOKIA CARE.
9. I was very busy on that day. I sent one of my employees to nokia care. The nokia care employees denied to talk to him and they behaved very rudely. After a talk over phone with me, they accepted my complain and took my phone to send to the HEAD OFFICE of NOKIA for minimum 15 days. (JOB SHEET NO: 290343506/080904/03 ON 04/09).
10. ON 19/09 (FRIDAY) at about 6pm I got a call from nokia care to take the delivery of my phone on 22/09.
11. On 22/09 they gave me the phone. I checked it and the same problem was existing (IT WAS GETTING HOT).
12. Again they have sent my phone to HEAD OFFICE (JOB SHEET NO: 290343506/080904/03) for ANOTHER 15 DAYS.
13. I talked to the Proprietor MR. RAJESH SINGHANIYA, who told me that the phone is getting hot – it was none of his business, he can’t help, he can only go through the process – that’s all. He also told that I may have to visit not only for 3 weeks, the time may be 3 months as many other customers. I HAVE TO WAIT AND WAIT. He added that per day 3000 to 4000 mobile sets reach there at HEAD OFFICE, it is not possible to check whether the phone is repaired or not, they and their company are not responsible for anything. NOW TELL ME – THEN WHO WILL TAKE THE RESPONSIBILITY IF A BRAND NEW PHONE IS NOT WORKING PROPERLY? He also added that MOBILE BAAZAR is not an AUTHORISED DEALER of nokia phones.
14. Now I want the JUSTICE & COMPENSATION. I have bought a mobile phone to use, not for going through PROCESSES of NOKIA. I don’t have that much time to visit nokia care again and again. Mobile bazaar is selling handsets in bright daylight with air-conditioned showrooms at many places. How could I know that it is authorized or not??? The company should take steps.
15. I DO HAVE ALL THE LEGAL PAPERS of the phone.
16. I have invested Rs. 5470 on 01/09 for a mobile phone & am not being able to use it till today (24/09). God knows when I’m going to start using the phone.
17. IS NOKIA GOING TO PAY THE INTEREST OF THAT AMOUNT???
18. WHAT ABOUT THE TRAVELLING CHARGES FOR VISITING NOKIA CARE AGAIN & AGAIN??? ARE THEY GOING TO PAY ME BACK???
19. AND HOW THEY WILL COMPENSATE MY HARRASSMENTS???
20. WHAT ABOUT THE LOSS OF TIME. HOW COULD IT WILL BE COMPENSATED???
21. I WANT YOUR AUTHORITY TO GO THROUGH THIS MATTER AND GIVE ME PROPER JUSTICE.
22. NOKIA IS A BIG NAME. I WISH IT WILL NOT SPOIL ITS NAME AND FAME BY HARRASSING AND DISAPPOINTING ITS CUSTOMERS.
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