Dear Sir/Madam,
i have purchased nokia 5130 2c (19/07) from the THE MOBILE STORE (in mald chincholi signal-mumbai)
but the problem start from 1st day itself.
when we unlock the mobile unable to open lock and once we open the key ped unable to lock the the same through * key.
after these we going to nokia care (25/07) in goregaone-mumbai jawahar nagar area and explaining the same and want the replacement for the same but they are not agree.
and they are saying this is hardware ware problem we need to send the mobile in delhi office (manufacturing unit) to anaylize what the problem. but why they are not replace the my mobile if i am under warranty period. the job sheet which i got from nokia care is (574504867/090725/16). and they have same delivered on delhi on 27/07.
plaese help me out to get replacement of the same. as a customer its my right to get replacement for the same. if any minor issue it will ok but this is hardware problem i will get to replacement of the same.
Kindly help me and sorted out my problem.
Thanks in Anticipation,
Shahnawaz Siddiqui
9769930022
MUMBAI- 06:10:P.M.
Dated:28/07
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