Dear Sir/ Madam,
I had recently purchased a Nokia 5130 from an E-Zone outlet at Esteem Mall, Hebbal. This phone was purchased as a standby phone for mother and has rarely seen any use. A few weeks back the phone started malfunctioning and would not start up. It only displays a white screen and will not load the main menu.
- I went to E-Zone to claim a replacement but they told me that even though this was a new phone I would have to contact Nokia Care at RT Nagar for repairs under the warranty scheme.
- I then gave the phone to Shilak Inc. at RT Nagar, Bangalore who are an authorized Nokia Care center. Initially I was told that the issue was a software error and asked to come back in the evening (Service Job Sheet No. 305465550/091123/35).
- However when I came to claim the phone it was not ready and I was told that the issue was a hardware problem and would have some components would have to be sourced whioch would require 3 more days, and that they would call me when it was ready.
- After 3 days with no reponse from Nokia I called and was informed that the component had still not arrived and to wait for a further 3 days.
- 3 days later I was called by them and told that the phone would not be covered by warrantly due to "Liquid Problem", i.e. they accused me of getting the phone wet and causing it to malfunction. I reiterated that the phone is a new one and has never gotten wet.
They then changed the story and said that in fact it was not a "liquid problem", but rather that I had given the phone to a non Nokia authorizeed service person who had spoiled the phone!
My question is, which person in their right mind would give a briand new phone under warrantly to a non-authorised person and void their warranty?
At this point I'm shocked with kind of service Nokia is affording it's customers.
Regards,
Sidharth Nayak
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