Dear Sir,
I had purchased the above handset (No 5200 make having EMEI No : 357689018385087) dated 11.11.2007 from Welcome Stores-Parner, dist ahmednagar, maharashta state. Since the date of purchase the set get hanged while calling or receiving the calls. Uptill now twice I had shown it to Mobile care centre the details are:-
1. Mobi care centre-Pimprichinchwad, Pune on 12.12. 2007
2.Akshaya Telecom-Shivaji Nagar, Pune on 03.03.2008
I am dobtful that Is this above mention centres are your authorised or just carrying Nokia's name. I am frustrated and planning to give this complaint to consumer forum and will finally give it to newspaper if you will not replace my handset.
After having this handset I came to conclusion that:
1.The product is very Bad Product and has third class service.
2. Nokia don't care about our product.
3. There is no care at Nokia customer care.
4.Though my mobile is under warranty period. But they don't solve my problems.
Seeing huge competation in mobile market If Nokia supply such faulty pieces it will lose great market. If their is no satisfactory after sales services why anybody will go for your brand.
I think you had understood the real problem and will look into the matter seriously.
Hoping speedy action from your side and awaiting for your reply and further suggestions to solve this problem.
Yours truly,
Sachin Kaware
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