Nokia 5200
Exchanging my handset with old (used) hand set in very worse condition

Dear Sir/Madam

I have given my nokia 5200 mobile phone (imei no.357689015628802) for service to mobile Clinic, Shop No. 4 green mart complex, Nr Dera Sat Kartar, Basant Chowk jalandhar Punjab on 18th august job sheet no.344434038/080818/44.

Since last one and half month they running me to their shop for getting y phone.now they r saying that that they will replace my handset with old (used) handset .if I refuse to take that used handset they give me alternate days again and again.their behaviour was so rude .they don’t know how to speak with customer. They said do wt ever you want, you have to accept used handset. I was shocked with the behaviour and also the inexperienced nokia staff who cannot repair my phone. When they cant repair the product they are selling, they dont have the right to sell the product. They are just fooling the customers. I m requesting u either to return my handset or exchange my handset with new set.

I become very tired to run here and there if certain action is not taken by you, I have to go in Consumer court for my consumer right.

Please Take action against them and solve my problem as early as possible.

Thanking you,

Gaurav Satija