I really fedup with Nokia, can anybody help me to get my phone back from them which was lying with them from 120 days now/
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From: Rohan Punia
Date: Thu, Apr 9 at 5:56 PM
Subject: Re: Nokia - Rohan Punia - N5610 Service Provision
To: NokiaCare
The result is same, "We sincerely regret the inconvenience caused" - Dont write this time n again. act on it. I dont think nokia is bad in service what I am facing, once again, no update at all, and other thing i came to know, that your source of information is same as mine the pathetic local customer care info channel. I thought if I am writing this, it means I am wasting my time writing and trying getting the information.
I want the immidiate action on this now, these lathargic replies will not work now.
Please dont force me to go to consumer court better point me to somebody who can listen and act on it instead of merely giving this useless information which I know is of no use.
The reason why it is frustrating me is that nobody is telling where my phone is? what is happening to it? why it getting delayed?
Please dont give me another day i also want the explaination behind that.
Can I expect some concrete action.
Thanks
Warm Regards
Rohan Punia
On Thu, Apr 9 at 4:36 PM, NokiaCare wrote:
Dear Mr. Punia,
Thank you for e-mailing Nokia Care.
This e-mail is with respect to the service provision of your Nokia 5610. We sincerely regret the inconvenience caused. You may kindly note that according to our customer care division we request you to contact the Nokia Care Centre on the 9th of April to substantiate the service of your handset.
For further enquiries, please feel free to contact our Technical Support Executives at 30303838 between the hours of 9:00am and 9:00pm, seven days a week. For online support, visit "Have a question? Ask Nokia" at www.nokia.co.in/asknokia
Kind regards,
Rachana Thimaiah
Nokia Care
&&-Original Message&&--
From: "ext Rohan Punia"
To:
CC: a
Sent: Wednesday, April 08 5:30:19 PM
Subject: Re: Nokia - Rohan Punia - N5610 Service Provision
I wanted to check the date is still 9 Apr or again shifted as usual from last 3 months.
Â
Thanks
Warm Regards
Rohan Punia
9810468922
On Tue, Mar 31 at 6:32 PM, NokiaCare wrote:
Dear Mr. Punia,
Thank you for e-mailing Nokia Care.
This e-mail is in reference to the service provision of Nokia 5610. We sincerely regret the delay in communicating the service status of the phone and we sincerely regret the inconvenience caused. We have not received the previous e-mail sent by you due to technical concern. We acknowledge receiving the information provided by you. As per the update from the Customer Care Division, we would like to inform you that your handset is currently under service and will be serviced by 9th April. Hence, we request you to visit the Nokia Care Centre on 9th April in order to substantiate the delivery of the phone.
Please be assured of our best attention in resolving the phone concern. We appreciate your patience and further solicit your cooperation.
Kind regards,
Revathi Durai
Nokia Care
&&-Original Message&&--
From: "ext Rohan Punia"
To:
CC:
Sent: Tuesday, March 31 12:01:00 AM
Subject: Fwd: Nokia - Rohan Punia - N5610 Xpress Music Service Provision
I am waiting for my phone from 12 Jan 09. I havent get it till now, if you guys cannot respond to this mail with viable solution, the next option would be to email my query to Mr. D Shivakumar, as thewhole customer support system is not able to find the phone which is got missing into there systwm from last 100 days. I called the customer support numerous times in last 2 months but didn't get my phone till now.
this mail is also not responded from 13th march 09 till the end of the month.
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Please let me know how a customer will be promoter or even a user of your brand.
&&&- Forwarded message &&&-
From: Rohan Punia
Date: Fri, Mar 13 at 4:49 PM
Subject: RE: Nokia - Rohan Punia - N5610 Xpress Music Service Provision
To: NokiaCare
I gave the detail in below. Let me know if you need any other information
&--Original Message&--
From: NokiaCare
Sent: Friday, 13 March 12:31 PM
To: [email protected]
Subject: Nokia - Rohan Punia - N5610 Xpress Music Service Provision
Dear Mr. Punia, Ã? Ã? Ã? Ã? Ã? Ã?
Thank you for e-mailing Nokia Care.
This e-mail is in reference to service provision of Nokia 5610 Xpress Music. We regret the inconvenience caused due to the delay in the service of the phone. We have noted your experience at the Nokia Care Centre and will do the necessary fact findings and action it accordingly.
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Please be assured that the matter would be looked into on a priority basis. To look into your concern further and assist you in the best possible way, we request you to revert with the below mentioned details:
IMEI/Serial Number of the phone:358652012114381
Latest Job slip/repair number:114434038/090112/95
Place of purchase and date (complete address of the dealer):Arena mobile hut
Atrium II, lower ground, shipra mall
Indirapuram, ghaziabad 201012
Date of purchase - 02-02-08
Date when the phone was submitted:12-01-09
Your alternate contact number:9810468922
Nature of concern of the phone: no service network
The above mentioned details are vital and will help us assist you further. Please be assured of our best attention in resolving the concern in your phone.
Kind regards,
Junasha Barman
Nokia Care
&&-Original Message&&--
From:
To:
CC:
Sent: Thursday, March 12 1:22:42 PM
Subject: Ask Nokia - India Customer Service
[THREAD ID :2-3UEHVV]
[Salutations: Mr.]
[FirstName: Rohan]
[LastName: Punia]
[DOB:22.01.1978]
[Gender: M]
[Email: [email protected]]
[CountryCode:91]
[Country: India]
[Language: English]
[MobilePhone:9810468922]
[Model: Nokia_5610_XpressMusic]
[Imei:]
[State: Noida]
[Postal:201301]
[Feedback: Its been 60 days, I didn't get my phone back from Nokia Care Sec 2 - Noida. I am feared they have lost my phone or what...]
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