Nokia 5800
Fade up of waiting for mobile phone repair, need replacement

To

The Senior Manager (Customer Care)

Sir,

Nokia 5800 set

Nokia Care Center: Aditya Telecom (Ghatkopar - Mumbai)

job sheet no : 637504867/091111/31

IMEI No: 356910037367752

We are shocked to bring to your knowledge that we have recently purchased the above-noted set which is infested with certain technical problems. The Touch screen stopped working automatically. The phone also hangs. The nokia care center have took my phone for repair but its more than 15 days and still haven't got my phone back. Since we have purchased the phone at a very dear price, we expect full value for our money and ask you to replace the set at the earliest. Also ensure that such problems do not creep up in future and that our faith in Nokia remains undaunted.

In anticipation of your prompt response,

Thanking you,

Yours faithfully,

Jignesh Shirke