To
The Care Manager,
Nokia India Pvt. Ltd,
Sub: No Repair of my mobile due to Non-availability of Spares.
Sir,
I have purchased an NOKIA 6020 in Mar’07 (with bill of Rs.4950 ESN/IMEI Number 359772/00/631826/6) with an intension in mind that I have purchased a good Brand which would ensure after sale service, after warranty also.
I have submitted my NOKIA 6020 mobile in Dead Condition (as the mobile slipped from my hand to earth and got dead) to NOKIA CARE CENTRE details cited below:-
MOBILE SUPER MARKET, SCF-5 Model Town Ext. Market, Near Krishna Mandir, Ludhiana. ASC : 020_343506 Contact Number : 0161-4632303. vide my Job Sheet Number : 020343506/080707/98 dated : 07/Jul
Initially, the care executive told me repairs will cost you Rs. 200/- and you can collect your mobile after two days, but after one week they are saying the estimated repair cost you Rs 800/- and you could collect your mobile after one week.
Sir, after one week I went to NOKIA CARE to collect my repaired mobile and I was shocked to hear that my mobile was not repaired due to non availability of its spares parts. The NOKIA CARE Executive said to me that the company has stopped manufacturing of this NOKIA Mobile Model 6020 and the service centre has not any spares availability for this mobile. And they returned the said mobile to me.
Sir, Finally I want to know that why the company are launching a mobile which after one year the company can’t provide its spares & service.
Sir, although, my mobile is out of warranty, but I request you to get my mobile repaired or replaced as the company has stopped manufacturing the same model and its spares. Finally, it’s and shortcoming at company’s end.
Sir, I request you to please do the needful, otherwise, I shall constrain to file a case in Ludhiana Consumer Court for NOKIA’s very very bad service and customer harassment.
Thanking You,
Yours Faithfully,
PRITPAL SINGH
10061/1, St. No: 17B,
Kot Mangal Singh, Ludhiana.141003.
Mobile : 91-98150-23491
Email: [email protected]
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