I had purchased a NOKIA 6265 set in Dec in DELHI and within a few months the set started having problems in that it stopped reading the memory card, the display light was switching ON and OFF automatically every few seconds and the FLASH light would switch ON everytime the set was switched ON. Since mine's a CDMA phone, every NOKIA CARE centre would tell me that they don't repair the CDMA phones. Finally I submitted the set for repair UNDER WARRANTY with Net-Dot Solutions, Jail Road New Delhi vide EMEI No 03708811761 on 21 Dec where I was promised that the set will be made available to me after repair within 10 Days. The set was finally made available after 3 weeks and I was HORRIFIED to notice that the company had replaced my hand set with an OLD REURBISHED and DILAPIDATED, cracked and scratched hand set in place of my NEW and IMMACULATE condition set which is just not acceptable to me. I do not expect a company of SUCH a REPUTE to ACT in such a manner. I would want my set back and if they're not able to rectify it, I should be given a NEW SET since the set is under WARRANTY or I would be compelled to take the issue with consumer court as also ENSURE BAD PUBLICITY FOR THE COMPANY IN THE MEDIA. Looking forward to an EARLY and POSITIVE response.
0 comments