UNIVERCELL, sells mobiles at special offers..saying these are out dated, but brand new mobiles.
I bought one mobile (6270) for a price of Rs.7175/- from UNIVERCELL, Royapettah, Chennai, on 11th May 09.
Within 2 days it satrted giving problems... When i took it back to them, quick came the reply... no replacement..we will try and repair it for you..
Poor Consumer... No choice..had to agree... gave it for repair on 18th May 09 (SR 15970).
On 30th May 09, i got a call to come an pick up the mobile. When i went there to pick up, they tried to switich on the mobile... They couldn't... They did something - a pat here and there and then looked at the battery... took it out and put some old one lying in their drawer and again a pat here and there... Said its fine..you take it..you can come later and we will have another repalecement battery for you..
A mobile supposed to be new, had to go for repair and after that when i asked them what was the problem and will it recur..? Nice honest people in the showroom..."Yes it can... It is electronic goods and anything can happen".
When i said i wanted to lodge a complaint, and gave them in writing a complaint, they refused to acknowledge receipt and further said, "You do whatever you want"..
This is clear harrassment to consumers... I strongly feel in the name of offer/sale, UNIVERCELL is selling old/used/repaired mobiles in new box.
I have sent a mail to UNIVERCELL and have also lodged a complaint with NOKIA.
I feel cheated and will want to give this unfair practice, enough visibility and publicity, and want this "Fleecing/Cheating/harrassment" by UNIVERCELL to be stopped with immediate effect.
Thanks
Anand R
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