Puschased NOKIA6300 on 06.07.2008 from BIG BAZAR Lucknow for Rs.7320/- and the original battery charger was found defective on 15.08.2008.Payment of the mobile was made through credit card. Neither BIG BAZAR nor NOKIA CARE CENTRE (B .K & Co. Lucknow) did bother to replace the defective one on the ground that the cash memo does not have the identification no. of the battery charger. The BIG BAZAR Lucknow does not mention any identification no. in the cash memo. I had no option but to buy a new charger on 19.08.2008 from your NOKIA CARE CENTRE (B.K & Co. Lucknow) and had to pay Rs. 485/- and undergone lot of mental and physical harrasment. Your above two outlet did not bother to honour the warranty replacement as the defect was brought to their notice within 40 days of purchase. This amounts to defeciency of service and unfair trade practice.
May I call upon you to take this as a notice and make good the loss (replacement of battery charger) and also pay Rs.5000/- for harrassment and mental agony which I had to undergo within 10 days failing which I might contemplate legal action in the appropriate court of law.
Sanjeev Kumar, B-306, Shahnajaf Road, Hazaratganj, Lucknow-226001 Phone- 0522-2231619, 09450001934
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