Dated :- 10/08
To
The Senior Manager (Customer Care)
Sir,
Subject :- Complaint regarding No incoming audio, Alert:- Ringing tone issue in Nokia 6500 against job sheet No. 131433527/090713/16
I am shocked to bring to your knowledge that I visited to your Nokia Care, R.S Telecom. R.s. Tower, Hall Bazar, Amritsar, whose ASC No :- 131_433527 outlet on dated 13/07 with flash problem in my handset. Your outlet assist me to leave the hanset with him for 7 days. They have told me that they will rectify my problem and you can collect your phone after 7 days. After 7 days I talked with outlet for handset, but they told me that there is a major problem in your handset., we are sending your handset to our head office i.e Delhi for this problem and you have to waite for 15 days. after 15 days I regulary used to call with this outlet, but they are not giving me the correct and accurate status of my Nokia 6500 handst. Now a days they are misguiding me. they are not giving me proper answer. I am very much feed up with this rude behaviour of this Nokia Care. plz. solve this problem as soon as possible Also ensure that such problems do not creep up in future and that our faith in Nokia remains undaunted.
In anticipation of your prompt response,
Thanking you,
Yours faithfully,
Anil Kumar Sharma
Alt. Contact No. 9256335466
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