Sir, I am writing this letter out of sheer disappointment of having ever decided to buy a Nokia cell phone.
Nokia DETAILS:-
Mobile Model No: Nokia7210 C (Grey)
ESN/IMEI Number : 359310024466310
Warranty Ref Number: APAINY195057653
Job Sheet Number : 234433527/090919/44
Job Sheet Date : 19.9.2009
Purchase Shop Name: M/s Lisa Stores, Mayur Vihar Phase-III
Purchase Bill No :
Date Of Purchase :
Sub: Complaint
PROBLEMS WITH MY NOKIA 7210 MOBILE SINCE August Ist DAY ONWARDS :-
1. SET HANGING FREQUENTLY.
2. IF WE SWITCH OFF & ON, IT WILL WORK FOR SOME TIME.(AGAIN WE HAVE TO RESTART)
We have facing above problems from the 1st day of August onwards. We have observed above problems 5 months after purchasing. But problems was remain same. We went to shop and informed the same. As per their instruction we have sent the handset to Nokia Care Centre, which is located at (Saksham Computers, Mayur Vihar, Phase – I), for servicing.
They handed over the mobile to me after 2 months. After lot many follow-ups they handed over the set without repairing and told us that it is not repairable. Now the set is completely dead. As per the nokia care they are saying that it’s PCB is bend and the part is not available with the company for the replacement.
After that we visited so many times to Nokia Care Centre to take delivery. But we found problems remain same. Nokia Care Centre committed so many times to replace the pcb. Even though replace the pcb problems was not rectified. Your customer response & treatment is very poor.
At present the above mentioned handset is with nokia care located at sector-10, Noida (Mannat Telecom, C-10, Sector-10, Noida01 since 19th Sep to till date. The same things are repeating here also.
Why we suffer for purchasing Nokia product?
After purchasing Nokia product, it is lying in Nokia Care Centre only.
Why Nokia Care Centres are giving TROUBLE & HARASSMENT to customers.
Nokia Company gave same training to Nokia Care Centers?
I WANT NEW SET / DOA.
SIMULTANEOUSLY WE ARE REGISTERING COMPLAINT AT CONSUMER COURT & ICRPC (International Consumer Rights Protection Council)
Bindu Nair
Mobile : 9999111351
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