Ref: Job sheet no : 265504886/090814/21
ESN / IMEI NO : 353550027880555
Product code : 0559977
Model : 7310C
This is to inform you that I have bought this mobile phone (Model : 7310C) a few months back but all of a sudden noticed that some of the keys were not working. On 14th Aug I took it to your centre for necessary rectification. I was attended to by this lady who told me that the set has to be sent to your head office for the repairing and the time required for that is minimum 15 days from that day. To my surprise I’ve noticed in the job sheet that target delivery date is 17 Aug. On 17th Aug I received a call from your office that my set is ready and I can collect it. So on 18 Aug I went to your center to collect the set. After waiting for a while Mr. Sonthosh Pandey called me inside and told me that my set has been sent to your head office and it will take another 15 to 20 days for necessary repairing. So how do you react to that when you get a call confirming you that the set is ready and then very next day some one says you’ve to wait for another 20 days to collect the same? When I told him about the phone call, he checked out with some one and told me that tomorrow I can collect it. I obviously did not like the unprofessionalism of a company of your repute and on pulling up the person on this irregular feedback, he informed me that I can sent someone the very day after few hours to collect the set.
I am utterly disgusted at the level of efficiency among your staff and the harassment caused to me for their incompetence.
I feel that I had misunderstood your level of service and will be careful in selecting your brand in future
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