I Purchased NOKIA 7610S at Nokia Priority Store Located at Rajbhavan Road, Somajiguga, Hyderabad on 13 February and gifted the same as Valentine Day Gift, after very next day, we found problem in the speaker as well the battery drowning rapidly, went back to Nokia Priority Store, explained them the whole thing and they said they can do nothing about it but i expressed all my pain then they changed the battery and gave me a service center contact details for further rectification, went all the way from Somajiguda to RTC Cross roads, and gave my mobile which is under 30 days replacement warranty, after about 20 days i spoke to Nokia care on 040-33333838, they said my phone had been sent from head office to Navadip Mobiles (the service centre), i faithfully went there to collect the phone, they gave me the phone, i was shocked to see that, i have received a handset which had been used like anything, all the paint on navigation key has gone and also the slide is not behaving like a new one, i said i am not taking this phone and left it in the same store and lodged another complaint, then they gave me a compaint no. 519465550/090403/38 dated 17 April there is no communication till today and as usual i spoke to Nokia care on 040-33333838 for almost 24 minutes explaining the whole scene, their update says "the phone is sent to head office" but any which ways you just speak to Navadip mobiles, again i tried calling Navadip mobiles - they have not received my call for almost first 3 attempts, luckily some one take my call take the complaint number and says my phone is arrived, and they are suppose to call me back to intimate whether i have received a replacement or the same old & used phone, and they not called me still.
Broadly: New Phone - Problem - Service Centre - Shok of Life on receiving a used one instead of a replacement - tried again - trying and prying god - do i need this??
Please help.
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