Dear Team
This is regarding your poor customer service in Indore
I have submitted my Nokia AD-54 for my Nokia N-81 mobile{purchased in Aug 08 i.e currntly in warranty} on 21 Feb 09 by the job sheet no-014343506/090221/45 its almost near abt 1 & 1/2 month ago but when I spk to your representative from Gayatri Incorporation the are not ready to give me the proper answer
Fistry when I spken on your cont no-07312525918 there-on 5th march 09 Ms. Seema told me that will be take 15 more days to get it back & will received upto-21 march 09
Secondly when Again call on 07312525918 on 21th March 09 I didnt got any proper respond from there
Than I call on your customer service no-30303838 from where I got a mobile no-9826015932 of Mr. Shaliesh Shah by converseation reference no-2/3 v 41u7... so Mr. Sailesh told that will arrange a call back with the status so for same I Received call from Ms. Anuradha-9826093537 on which she replied that My Handsfree will be provide me back on 28 th but when today when I called her neither she firstly didt respond me than given me reply that they are not receiving correier from Bhopal due to year end??? so not able to provide me the same... Is it the valid reason for delay??? Than she told to call to Mr. Vivek on 9826095357 he also given me the same reply & told that will provide the same to me upto wednesday on 1st april 09 {do you thnik I should again belive in them??? }...
Finaly I again called on call center no--30303838 spken to Amarjeet there who has not given any proper response & logged a complaint only no-2-3 vzesp ..I told him to provide me concern person Name or contact number who is ready to take responsibility for same...& not he was not ready to connect me any senior person gfrom his center also...
Is Nokia has such poor customer service
Is there no 1 who can take responsibility for providing just as Handfree Back{I dont know what will they did if I provide the my nokia phone for reparing? }
Should I recommended anyone to take nokia phone in futher after seeing this poor customer service?
Regards
Prachi
9893055900
0 comments