Respected Sir,
I have purchased th Nokia 1661 model phone before 15 days from 'The Mobile Store, J.M.Road, Shivaji Nagar, Pune. On the second day of purchasing this phone i observed that there are some problems in my phone. While talking on my phone, the persons who is talking with me is complaning that they are unable to hear my voice. And teh another problem is that- The loudspeaker of this phone is not working prperly. Though the loudspeaker is on, then also its just like its off. Whether the loudspeaker is on or off, then also it is one and the same.
So, i went to the Nokia Care Center, F.C.Road, Pune, on 17/06 to get repair my phone. Then they told me that it may be a software problem. They have to break its software. And it will take two days. i told them this may be the mic problem, but they told me that mic is not available and the problem is of software only. I agreed for their statement and i submited my mobile there. After two days i brought my mobile return, by considering that the problem is solved. When i have started to use this phone again then, the problem was remain same there. The persons talking with me are again complaining that they are not getting my voice clearly.
Then i have visited again for second time to the same place to solve my problem on 24/06. I told him in detail about my problem. Then they told me that they will change the mic of this phone. After one day i got my mobile and i asked them whether they change the mic or not. Their answer was 'NO'. I asked them why u didnt change the mic, as u were comited for that? For this they told me that this tyme they have installed a new version of software. Then i have checked the loudspeaker infront of that person and showed him its sound then the sound was too low. For this he is saying me that the loudspeakers sound is just like this only. It doesnt become more than this. Such a silly explanation. These people think that we the public dont know anything. They can cheat us very easily and they can make us fool. For ur kind information i want to say that i m using mobile from last 7 years, and he is telling me that the sound is this only. Then also i kept mumm i went back. After 10 minutes when i have started to talk on phone the same problem was there. Again my friend told me that he is uable to hear my voice. I thought what should i do now??? These persons are really shutt...
Again i went there and told them the problem is ramained there as it is. Then they told that this time they will send my phone to the head office. And it will take 20 days. Now i m in doubt that whether they will really send my mobile to the head office or it will be here only as it was happened earlier??? Dont know... Then also i kept my mobile there.
This is my third time in a week to go in Nokia Care for the same problem. Sir do have any idea that for this i m paying how much??? My half day's sallery. Can u belive this??? Whenever i have to come on ur Care Center, my half day's sallery is deducted. Becoz in office timing it is not allowed go outside. And our office timing is from 9:30am to 7:30pm. Then what should i do? Why U people doesnt understand our problem?? And it is not good for the reputation of or company. People buy ur phone only due to ur brand. And if u r giving such service to the public then it will defenately affect on ur brand. Though u think that due to one customer what will happen to ur brand? But dont forfet that taht single person can make a positive publicity of ur brand, or that single person can stop 100 persons from buying Nokia Phones.
So plz sir i request solve my problem completely or give me the new phone by exchanging it... If this time my problem will not be solved by ur technician then this time i have to take some action. Becoz now it has become just ucacceptable for me to come to ur office twice a week for the same problem. So, plz try to understand my problem and try to solve it completely. And co-operate us.
I m sending here the details of my Phone and the problems. At this time my mobile is submitted to- Nokia Care, Akshay Care, F.C. Road, Shivaji Nagar, Pune. So kindly attention.
Customer Details
Costomer Name: K.A.Inamdar
Contact No. 9764293619
Email id: [email protected]
Handset Details
ESN / IMEI Number : 354198037158528
Product Code : 0577558
Model Name: 1661
Warranty Ref. Number: APAINY179853697
Problems In phone
1. INTERMITTENT OUTGOING SOUND BREAKS
2. AODIO: POOR OUTGOING AUDIO QUALITY
3. LOUDSPEAKER IS NOT WORKING
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