Nokia
Manufacturing Defect

To

The Senior Manager (Customer Care)

Sir,

Re:- Replacement of Nokia N81 set Colour Blue Batch no. 356994015192366

We are shocked to bring to your knowledge that I have purchased the above-noted set on dated 28.07.08 which is infested with certain technical problems with the purchasing date. The phone hangs three time after the purchasing. The first two time your service center has resolved the problem but the third time the same phone send to the banglore from your service center for the resolving the problem and I have got my mobile after the 42 days.

Now today again my mobile was hang. In the my phone manufacturing defect since we have purchased the phone at a very dear price, we expect full value for our money and ask you to replace the set at the earliest. Also ensure that such problems do not creep up in future and that our faith in Nokia remains undaunted.

In anticipation of your prompt response,

Thanking you,

Yours faithfully,

Abhishek Jain

9926890002

9303358858

0751-4062000