Dear Sir,
This in context of my phone which I have submitted in Nokia center to get it repair.
Actually, I had purchase 5800 model this feb. The phone display was damaged accidently, but the screen was okey. I showed the phone to customer care. They informed me that the Repairing services will be chargeable. I agreed for the same. Initially, this was the only problem.
They have taken the phone in first week of April.09 and informed that target delivery date will be after 10 days. But then the problem arosed. They are as follows :
1.Neither the phone repaired in the targeted time frame nor standby was provided for that time span.
2.The phone was given to me approximately after 40 days.
3.When phone was given to me, the display problem was fixed. But none of the other functions were working, even the kye pad was not working.
I asked the executive over the counter for the same. But he replied me that they were said to do only display and will not fix any other problem.
4. On the next day, when I asked the manager about the problem, he fixed the problem and assured that phone is okey.
But again the problem arose, and they were unable to fix it.
Even after 2 months, the phone is still in there custody.
The service center name and details,
MAA COMMUNICATIONS
B-36 GURU NANAK PURA
RADHU PALACE ROAD
OPP V3S MALL LAXMI NAGAR
NEW DELHI.
Ph:-011-43019911
My Details,
AMIT YADAV
REGENT 605,
SUPERTECT ESTATE
VAISHALI SECTOR -9
GHAZIABAD10
PH:-0120-4168939
MOB;-9718511920
9873646381
My Phone Details
NOKIA 5800
IMEI NO.:-354182023829987
WARRANTY REF NO.:-GLBINY250623279
PRODUCT CODE:-0575586
1 JOB SHEET NO:-144433527/090413/37
DATED:-13-04-09
TARGET DELIVERY DATE:-23/04/09
ACTUAL DELIVERY DATE:-18/05/09
WORK DONE:- UNSATISFACTORY
2 JOB SHEET NO:-144433527/060603/8
DATED:-03/06/09
TARGET DELIVERY DATE:-03/06/09
ACTUAL DELIVERY DATE:-NOT YET RECEIVED
WORK DONE:- UNSATISFACTORY
Sir, therefore I am seeking your intertvension in the aforesaid issue, as because I am clueless that where to ask and what to do?
In the anticipation of your response,
Amit Yadav
9873646381
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