This is a letter sent to NOKIA customer care (INDIA) for newly purchased faulty cell phone. Response awaited from NOKIA
Dear Mr. Harjani,
With great love and respect I planned to switch over from my existing NOKIA 9500 (communicator) to new NOKIA N95 – 8G….i did not know the kind of trouble I was going to face after purchase. However, I purchased this new phone (N95-8GB) on the 1st November from a mobile phone dealer in Vasai (Thane - Maharashtra - INDIA). I barely used it for two days when I came to know that there is a problem in the hand set. On the 1st of November I charged the phone overnight and it showed fully charged on the screen. But the charge did not last for even 8 full hours and I hardly received any calls on this number of mine since it is a new number.
However I thought that something might be wrong and I tried to ignore it. Now once I reached home from my office I again put the said N95 on charging and it got fully charged. 3rd November also the same story. Then came 4th November …also the same story again. I went to this Vasai dealer and spoke to him about this problem. He told me that I better show this mobile phone in Nokia priority….one question here….is it that I purchase an item worth 30K…I repeat..Rs. 30, 000 …and I have to take the trouble of running around to show it to the right people if I face any problem???
So the next day I thought of visiting Nokia priority shop. But to my dismay, when I started listening to music…for which this new N95 is becoming popular for….i was stunned and astonished to see that the battery drained in just 20 minutes flat…this is less than half the time I take to reach my office from my residence in Vasai…isn’t this surprising?? OK…still I reached office with my new mobile phone (N95-8GB)…which was as good as a useless junk for me for that day…since the battery had completely drained and I don’t carry travel charger with me…hence it just lye on my table as a dead block…no incoming calls …no outgoing calls…nothing!!!???
In the evening…I was still patient enough to keep my cool…I visited the Vasai dealer and informed him that prior during the day I had visited Nokia priority and they suggested me to ask a replacement from the dealer. The dealer with some reluctance took the complete package of N95-8GB back and gave me a receipt as a proof for me that I have given everything for replacement. He took the original invoice back along with the phone box. Hence I did not have anything other than his receipt as evidence that I have BLOWN…literally BLOWN my 30K INR. This was on the 6th of November evening rather night.
Now the fun begins…fun for the dealer and his uncultured team and unfortunate for me since I had spent the money and not the dealer or his team. Since the 7th of November till date I have been listening to the same same MUSIC from the dealer that your handset replacement request has been cleared but haven’t received the physical replacement yet. The last I met and spoke to the dealer was yesterday (21st November) night.
Now, tell me one thing gentleman…does this attitude suit a brand name NOKIA …isn’t it a troublesome journey I had in the last 20 days…HORRIBLE…NIGHTMARE!!! Am I really worth for this kind of treatment? Or am I worth for something else??
I was a big time lover / fan of Nokia brand since the I have always used Nokia phones…3310/3315/6610 & 6610i/7680 (not sure abt the no.) / last one 9500i (communicator…still using…thanks to NOKIA SERVICE that inspite of spending so much money I have to still use the old phone).
Well, now let me come to the point of writing this whole story…IS THERE ANYONE WHO CAN LISTEN TO MY QUERY and solve my AGONY??? I have already prepared a draft to forward to all leading newspapers of INDIA and not just Bombay edition..(I wudnt mind spending more money since this press release will be an eye opener for all…for U guys too…Mr. NOKIA CARE less). Also one copy will go to consumers forum and thereafter will get into the case legally. The reason is…who is going to compensate me for the trouble that I have faced since the day I purchased N95? Who will bear the cost of losses that I have faced due to non availability of phone for one whole day??? And finally who will compensate me for the agony that I am going thru since the last 15 days???
Can anybody answer?? Well let me thank you all Nokia team for being so good in troubling this writer to the extent beyond anybody’s patience indicator level.
NOKIA PHONE DETAILS
Dealer: SANGHVI INFOCOMM, (Vasai west - Thane - Maharashtra - INDIA
IMI # 3595420100750792 (detail as received from the dealer yesterday evening)
Invoice # : 13556 dated 1st November
I do not have the invoice since the same was returned to the dealer alongwith the phone package
Regards,
RAAKESH TAILOR
Vice President - Operations
MICROTACT HYDRAULIC INDIA
PVT. LTD.
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