Hi,
I recently purchased a Nokia N 97 handset from Nokia Priority Store (Fonecity) in Velachery, Chennai. Just after a day of purchase, i started facing some problem (hanging probelm) with my handset. I immediately reported the same to the Prioirty Store, to which they commented that it might be some setting problem and they'll fix it.
Immediately i also logged a compliant thorugh the Nokia website and asked them for an replacement. To which, Nokia replied that there is a certain process that needs to be followed before going for a replacement and adviced me to take the handest to a Nokia Care.
I took the handest to Nokia Care and informed them about the problem. They said that it was a software problem and hence they'll upgrade the software. Even after upgrading the software, the problem was not solved and then they said that they'll have to send the handset to the head office at Gurgoan for further inspection and the process will take more than 10 days.
I collected the handset after 15 days and to my utter dismay, i found the problem unresolved. I immediately gave the handset back to Nokia Care and asked for an replacement. To which, they replied that they will have to again sent the handset back to Gurgoan and escalate the problem. But they cannot commnet anyhting on the replacement request. This process will again take more than 15 days. I didnt had any other option, bnut to handover the handset to them.
This incident has caused quite a bit of harassment and i feel embarassed to dicsuss the problem even with my friend and family, as i purchased this high priced handset agaisnt their wish.
I am seriously thinking of intiating legal action against Nokia.
I would be greatful if anybody can guide me in this process.
Thanking You
Vishal Betala
9962095888
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