Nokia
Complaint

DATED: 02ND Sept. 2008

TO,

THE INCHARGE,

HCL- NOKIA CARE,

NOIDA.

SUBJECT: WRONG COMMITMENT FROM YOUR EXECUTIVE.

Dear Sir,

I am Gurdeep Singh Anand had purchased a Nokia, N-95 Hand Set which had a complaint of battery back – up, Scroll Button and Display.

In this regard I hereby inform you that I had visited many times at your service centre. But we not get any satisfactory response from your side. Details of visits are given here under :-

Visit 1 on dated 12/08, I gave my hand set for repair which had an expected date of 14th August. I went there on 18th August but it was not repaired and was given date on 19th August.

Visit 2 on dated 19/08/208, still the handset was not repaired. I took back my hand set as I had to go out of India.

Visit 3 on dated 21/08, I again re – submitted my hand set which had an expected date of 25th August I went on 26th August and same answer I got again. And was given date 28th August. I called up on 28th August and now I am given date 01/09. I just want to know would I get my Phone repaired or not. It is under warranty.

Current Job Sheet No. 1200238840.

Looking for your fast reply.

Regards,

Gurdeep Singh Anand