To
The Senior Manager (Customer Care)
Sir,
Re:- Replacement of Nokia N 72 Batch no. 356966010926964
We are shocked to bring to your knowledge that we have purchased the above-noted set on 15-09-07 which is infested with certain technical problems. The key Pad of Set is not working properly. The Screen Light of phone is also not working properply. The phone also hangs.
As the Mobile is under warranty period, we approached Nokia Care at Hotel Zoom Building-Ludhiana on 14-08-08 and 28-08-08 for the repair/replacement of the set. But the Nokia care team refused to replace and even to repair the set. They asked us to pay Rs.2500/- as the estimated cost of Phone repair.
After one month when we approached Nokia care to know the status of Set they told us that its some components has totally damaged due to some liquid entered inside the set, such as sweat etc.and set cann't be repaired.
As it is a technical designing Fault of set due to which the sweat entered inside the Set and even at the time of Purchasing the set we were also not instructed by the company/Dealer that the same set can be used only at the minimum weather temperature.
Since we have purchased the phone at a very dear price and We are suffering our business due to non availability of Set for more than one month period, we expect full value for our money and ask you to replace the set at the earliest. Also ensure that such problems do not creep up in future and that our faith in Nokia remains undaunted.
In anticipation of your prompt response,
Thanking you,
Yours faithfully,
Sushil Rana
Lally Motors Ltd
Ludhiana
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