I bought N73 Music Edition in April. I paid a hefty amount of Rs.21, 700 for the hand set for its advance technology which could be updated in due course of time and the need of changing the set would not be felt.
The phone was working perfectly fine till I decided to update it last month from their "Nokia Software Updater" available on their site to enhance its features. During the process the screen went black and now the set was not powering on.
I took it to Nokia Care and cannot describe the pathetic service & unprofessionalism where leave aside calling us & giving the service status of the handset, which is with them since a month, they don't pick up our calls also. A small cloth merchandise would provide better service and look into the complaint more diligently for customer retention.
Nokia support is very prompt in answering the mails with different names but similar content where they keep providing their links on support, customer care & update softwares.
During the process of writing them about the Nokia 'Un'Care Centre, I saw so many mails posted regarding this software which has caused inconvenience to the customers. I even saw mention of this problem in FAQs provided on their site.
Yesterday I got a mail from Nokia Support declaring the handset irreparable and asking us to collect it back from the care centre.
Nokia has washed off its responsibility so easily. I am penalised for no fault of mine. I would seek replacement of my set from Nokia at the earliest. I have written to Nokia Support for the same. I would like to use this prestigious Forum for assistance.
Thanks
Sunita Tandon
0 comments