Nokia
Bad Product and after sales service

My nokia 5610 xpress music (IMEI no - 358652018437398) was having problems of restarting itself while using GPRS or music player etc. and of blinking once or twice or more while playing games. These problems appeared with in 15 days of purchase (Date of purchase - 08 - 06 - 08) I submitted the phone to the nokia care (Capital Electronics, Ultadanga) three times and on each occassion the phone was sent to LEVEL 3 care. So the total period of submission was more than one and half months. But it was on the third time, when the LEVEL 3 technicians surrendered to the problem and decided to replace the phone as according to them it was not repairable. It was replaced on 15 - 09 - 08 by Capital Electronics. My new IMEI no is - 358652012124430

I was told by the nokia care personalle over phone (18004253388 ; toll free no) and also by the nokia care manager at the time of delivery, that from now on I will not face any knid of problem again as the replaced handset is a "PERFECT" set. But this perfect set too has the SAME PROBLEMS as of previous one. I contacted nokia care and they again asked me to submit the phone.

Did I buy the 12000 bucks phone just to keep in the nokia care???

I then decided to give a notice to the NODAL or ZONAL officer of nokia before complaining you. So, I contacted nokia care on phone where they failed to give the required details over phone rather told me to email them.

I emailed them too but the reply was same for submitting the phone and denial of disclosing the contact details of their higher authority. They told me to post or fax my complain to

PO BOX 75,

Whitefield post office,

Whitefield,

Bangalore-66

fax number: 080 - 41156092

I once posted the complaint there but the letter was rejected there and returned.

. Nokia care address where I used to submit the phone -

Capital Electronics

P- 161 VIP Road

Near HUDCO crossing, Ultadanga (033 - 4010 9312

Job sheet details -

a) 287434038 / 080703/ 1

b) 287434038/ 080804/ 14

c) 287434038/ 080902/ 1 (the phone was replaced against this one)

I suffered from a lot of harrassment by them in the form of breaking of my trust over nokia, my financial harrassment of frequent visiting the nokia care and calling them, loss of time in doing so (when i could do the other more important works) and the mental trauma i suffered.