Dear Concern,
This is to bring into your notice the agony and unnecessary inconvenience caused to me. I bought a Nokia handset model 3500c [IMEI no-357686017145603] from one of your authorized dealers on 31-03-08, with bill no.3098 Keeping in mind the trust and commitment which is a distinguish feature of Nokia. Whatever I heard about Nokia After-Sales Service is not in conformity with fact, this came to my knowledge when the said handset went through a technical fault and visited one of your Nokia care Service Centers. After diagnosing the handset service representative has submitted it for further repair and gave me a TAT of 15 days. Since that day I am going through the worst agony of my life. I do understand the delay which could happen to fix a technical error but the way your service representatives is behaving with the customer is really caused me lot of agitation. I have visited the service centre thrice and always as per the date provided within the TAT. Being a working employee, I asked them for a reasonable TAT so that I may plan my leave from office accordingly, but to ignite my frustration more they replied in the rude manner, "yahan to aisa hi hota hai."
Your intervention in above case is requisite for timely resolution and I also request you to notify this case to the concerned authorised person to take the proper action in the general interest of nokia customers.
Date of Submission of Handset-25th Sept
Dates of Visits to Service Centre-: 27th September, 30th September, 3rd Oct, 8th Oct and 11th Oct respectively
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