This is Haresh Solanki holding Nokia N82 mobile phone.
From last 3 months I'm facing some technical problem with the handset. Till date the problem resume as in there is no Service or Support from your service center located in BRIGHTPOINT Pvt Ltd. Phoenix Mill Compound (Parel, Mumbai).
The services center is only for namesake they are good for nothing sitting out there for fooling customers. In last three months, I have visited almost every week as in I have purchased the handset for free. Nokia is no more a trusted brand for me because you don’t care for what customer needs after you sale your product. It is always a good practice to generate a good rapport with customers with kind of service you provide post sale.
You have changed and Exchange my cell two times but same problem. I think u had change IMIE No only.
I have visited your center at least 10 -12 times still I'm landing no where with the problem. I’m highly disappointed from the kind of service provided from Nokia Service Center. I must admit that it is the worse experience till now in my life and worst in customer service. If your Service Center is not capable of handling customer queries then i think you people deserve to close down your business.
I will make sure from hereafter I wont deal with Nokia and at least keep all my friends aware of this fact. Knowing the fact that this will not loose your business still I would like to share my experience through chain mails to all concerned people.
Now it is a humble request kindly look into the issue and please let me know in the case if below mentioned details are not sufficient.
Details are as follows:
Name: Haresh Solanki
Model: Nokia N82
ESN no. 358954012700905 and Exchange unit ESN no. 358984010273897.
Latest Job No. MUM0543853
Tel no. 9220946616 / 9987036810
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